Customer Updates

Trader Joe鈥檚 Stores That Are Temporarily Closed Related To COVID-19

May 18, 2020 in Category: Customer Updates

We believe in being proactive and transparent in addressing issues, and we value information and clear communication. With this in mind, we have temporarily closed some stores related to coronavirus (COVID-19) concerns

Coronavirus Update: How Trader Joe鈥檚 is Caring for Crew Members and Customers

May 11, 2020 in Category: Customer Updates

As the coronavirus COVID-19 affects our communities, our work as your neighborhood grocery store continues...

Revised Store Hours For All Trader Joe's Locations

May 06, 2020 in Category: Customer Updates

Effective May 11th, we are extending our store hours until 8PM daily (and 9PM in NYC) to better serve our communities...

About Misleading Online Coupon, Discount or Gift Card Offerings

April 15, 2020 in Category: Customer Updates

Trader Joe's does NOT offer any Trader Joe's coupons, discounts or gift cards online.

Supporting Our Customers Most Vulnerable to COVID-19

March 29, 2020 in Category: Customer Updates

We continue to evaluate our response to support customers who are most vulnerable to COVID-19 and feel there is a need for a change.聽Beginning March 30th, our stores will dedicate the first hour of operation every day (either聽8AM-9AM聽or 9AM-10AM聽depending on the store) to serve our senior customers over the age of 60 and customers with disabilities who may need additional assistance while shopping.

Thoughts on Third-party Resellers of TJ鈥檚 Products

March 24, 2020 in Category: Customer Updates

We only sell our products in our physical stores. 聽聽At times, and more so recently,聽we have been aware of our products being resold, often at exorbitant prices, in various places (online and elsewhere).聽 This is done without our approval or authorization and outside the controls of our quality-minded supply chain.

About Trader Joe's Offerings of Eggs

December 26, 2019 in Category: Customer Updates

As we continue to listen to our customers, and as the supply-side of the egg business evolves to keep pace with a growing cage-free preference, in January 2020 we will meet our goal to have all the eggs we sell in AZ, CA, CO, NM, OR and WA come from cage-free suppliers.

An Update Regarding Our Online Job Applications

November 07, 2019 in Category: Customer Updates

We鈥檝e heard recent feedback from applicants about other websites and individuals misrepresenting themselves as being part of Trader Joe鈥檚. In light of this, we wanted to clarify our approach to hiring Crew Members in our stores...We only accept applications that come directly through our website or are completed in聽our stores.

An Update to Our Customers Regarding Guns in Our Stores

September 05, 2019 in Category: Customer Updates

In light of recent customer feedback and questions, we would like to clarify our long-standing preference that customers not bring guns into our stores.